Quality
Quality Policy.
Africa Fleet Management Solutions (K) Limited.
Policy Statement
At AFMS, quality is at the heart of everything we do. As a leader in fleet & asset management, telematics, and vehicle recovery solutions across Africa, we are dedicated to delivering superior products, services, and customer experiences that consistently meet and exceed expectations.
We believe that quality is not just a standard — it is a culture embedded in our people, processes, and technology.
Our Commitments
Customer Focus
Understand and anticipate the evolving needs of our customers.
Deliver tailored, reliable solutions that build trust and long-term partnerships.
Ensure measurable performance and client satisfaction in every engagement.
Compliance & Standards
Ensure all products and services comply with statutory, regulatory, and industry-specific requirements.
Align with international best practices and quality management frameworks, including ISO standards where applicable
Innovation & Technology Excellence
Leverage cutting-edge telematics, IoT, AI, and analytics to enhance fleet intelligence, efficiency, and safety.
·Continuously improve our platforms, applications, and hardware to ensure security, scalability, and operational uptime.
Continuous Improvement
Measure performance through KPIs, audits, and client feedback.
Foster a culture of accountability, learning, and improvement across all functions..
People & Training
Empower employees through ongoing training and a quality-focused work environment.
Encourage innovation, ownership, and responsibility at every level of the organization.
Application of This Policy
This Quality Policy applies to all AFMS employees, departments, contractors, and business units.
Every individual is responsible for upholding and delivering high-quality services that reflect our core values of excellence, reliability, and integrity.
Reviews & Update
This policy will be reviewed regularly by AFMS senior management to ensure ongoing relevance, effectiveness, and alignment with organizational goals, client needs, and global best practices.
“Smart Mobility. Proven Quality. Lasting Impact.”